ISO 10002 Customer Complaint Management System standards were established by the International Standards Organization (ISO) to enable an organization to easily resolve customer issues and prevent them from occurring, as well as build and grow longer and more efficient relationships with existing customers.
Regardless of the activity and size of the company, the ISO 10002 Customer Complaint Management System will help you maximize customer satisfaction and keep it there. The system for managing customer complaints is a simple but indispensable requirement, especially for any company that pursues a sustainable goal of success.
Customers are what make a company operate and continue those activities. Of course, companies that can measure customer satisfaction, understand the reasons behind customer dissatisfaction, and analyze the direction of customer expectations going forward can survive in the future.
Customer Complaint Management System is a useful system to show customers how to track customer complaints journey. Thanks to this system, the awareness of employees increases and the efficiency of the organization increases. The biggest advantage of this system, however, is that it reduces the cost of retaining customers.
Businesses that want to continue their operations smoothly need to keep their customers happy. It is possible for all organizations that care about their customers, want to listen to them and please them and see their customers as the reason for their existence. There is no industry or size limit. It is a management system that can be set up and operated by companies of all sizes, regardless of the type of activity.